VisaSoul

Help Center

How can we help you? Here you will find answers and guidance for the most common situations.

Getting started

How do I start an application?

Choose your destination, fill in the online form with your personal and passport details, and upload the requested documents. Our team will then prepare and check everything for you.

How do I upload my documents?

Log in to your secure dashboard, open the documents section, and upload clear photos or scans of each requested document.

How do I track my application?

You can see the status of your application in your dashboard at any time. See our Track Application page for more details.

Common questions

I need help with my application

Email us at [email protected] with your order reference and we will help you.

I have a payment question

Payments are taken securely online before we begin work. Our service fee is separate from any government or provider fee.

I need to change my appointment

Contact us as soon as possible and we will check availability with the relevant provider.

I can't sign in

Use the sign-in link sent to your email. If it has expired, request a new one from your dashboard login page.

My visa was refused

A refusal is decided by the official authority, not by us. Please see our Refund & Cancellation Policy to understand what this means for fees.

Still need help?

Email us at [email protected] and we will respond as soon as possible.